Refund policy

This policy explains when Datasecurelayer issues refunds for paid courses and related facilitation. Pricing on the website is informational; invoices are issued separately when you enrol.

Eligibility

Refunds apply to fees paid directly to Datasecurelayer for a named seat or team package. Third-party marketplace purchases follow that seller’s rules unless we agree otherwise in writing.

Timeframe for full refunds

For cohort courses such as Control Assurance Studio, you may cancel for a full refund up to fourteen (14) days before the cohort start date, provided you have not accessed live sessions or downloadable cohort materials beyond the orientation pack.

For self-paced Field Notes products, you may request a full refund within seven (7) days of purchase if less than twenty percent of modules have been opened.

Partial refunds

If you withdraw after the full-refund window but before the midpoint of a cohort, we may offer a partial refund of up to fifty percent of the seat fee, less any documented third-party costs (for example, booked venue fees for on-site labs). After the midpoint, fees are generally non-refundable.

Non-refundable items

Custom case development already delivered, completed private clinics, travel booked at your request, and seats transferred to a colleague at your instruction are non-refundable. Digital materials permanently downloaded after the orientation pack may reduce any partial refund.

Refund process

Email contact@datasecurelayer.digital with your invoice number, course name, and reason for the request. We confirm receipt within two working days and decide within ten working days.

Processing time and method

Approved refunds are returned to the original payment method within fourteen (14) working days of approval. Bank transfers may take longer depending on your institution.

Cancellations by Datasecurelayer

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for that cohort. We are not responsible for incidental travel you arrange independently.

Exceptions

We consider serious illness, bereavement, or employer-directed role changes on a case-by-case basis, which may include credit toward a future cohort instead of cash. Consumer statutory rights in the United Kingdom remain unaffected where they apply.

Contact for refund requests

48 Church Way; Bradfield; RG7 9YA; United Kingdom · 079 8570 1672 · contact@datasecurelayer.digital